FAQs

We use only clean and safe ingredients that have been rigorously tested and combined for maximum potency. We formulate to European Union standards, banning over 1,300 toxins and questionable ingredients, to ensure our products are safe, non-toxic, and effective. 

Our products are formulated without parabens, sulfates, phthalates, T.E.A./ D.E.A., propylene glycol, silicones, mineral oils, synthetic fragrance or colours, animal by products.

We believe that creating skincare in its natural state is the best nourishment for the skin, complete with all the vitamins and minerals and other nutrients.

With this in mind, our products are created by blending natural and naturally derived ingredients. We use cold pressed botanicals  to preserve the nutrients and enzymes and ensure the maximum nutritional content of the end product.

Preservatives are necessary to make sure that skincare stays at its most effective in different environments, and prevents bacteria growth. We use phenoxyethanol as a gentle preservative and have kept it at a minimum, whilst making sure that we preserve the efficacy of our products.

Every single one of our products is free of all synthetic fragrances. Our formulas smell light, clean and natural because they are formulated using botanical extracts. 

Bold & Bare products are free of any animal by-products and are gluten free.

Never. As a cruelty-free brand, Bold & Bare does not incorporate animal testing into our development phase or at the production level. We do not provide authorization to any third parties to perform animal testing on our products. In addition, Bold & Bare does and will not retail within any country that requires animal testing. 

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.

Please note any additional customs charges are the responsibility of the buyer.

After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details.

We aim to dispatch all orders by the very next business day from our warehouse. Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed the following Monday.

Occasionally, a product may be temporarily unavailable, and we apologize for any inconvenience this may cause you.

Unavailable products will be displayed as ‘out of stock’. If this is the case, we encourage you to return to our website to purchase the product at a later time or email us to request a notification when the product is next available.

When your order arrives please note that it is normal for the outer box to show some wear and tear, however, if damage has occurred to the item(s) in your shipment, notify us immediately by email at hello@boldbare.com and provide your order number.

Please email us at hello@boldbare.com within 2 hours of placing your order so we can do our best to help. Unfortunately, requested changes will not be actioned once orders are shipped. Please note, we are not responsible for any address and order errors made by the customer.

The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before checking out. Only one promo code can be entered per order.

When your order ships from our fulfilment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.

We want you to love your Bold & Bare products. If you're unhappy with your purchase or have ordered the wrong product, and wish to return it, please do so, via tracked shipping within 30 days of your purchase.

Refunds are issued once the return order has been received and inspected. All refunds will be issued to the original form of payment within 5 business days of receipt.

All shipping fees are non-refundable.