FAQs
Everything you want to know before you get bold.
PRODUCTS:
PRODUCTS:
Where are your products made?
We take inspiration by the world, but develop and manufacture our products in the United States. All of our ingredients are sourced from premium sources and go through a rigorous testing process before they are approved.
What are bare ingredients?
We use only clean and safe ingredients that have been rigorously tested and combined for maximum potency.
We never use ingredients that are proven or suspected of causing harm.
Our products are formulated without parabens, sulfates, phthalates, T.E.A./ D.E.A., propylene glycol, silicones, mineral oils, synthetic fragrance or colours, animal by products.
Are your products tested on animals?
Never. As a cruelty-free brand, Bold & Bare does not incorporate animal testing into our development phase or at the production level. We do not provide authorization to any third parties to perform animal testing on our products. In addition, Bold & Bare does and will not retail within any country that requires animal testing.
Are your products vegan/gluten free
Bold & Bare products are free of any animal by-products and are gluten free.
How long do your products last?
Our products have a shelf life of 12 months. Please store our products in a cool, dry place to protect the natural ingredients inside.
In order to keep our products safe and effective, we use a preservative system that is less than 1% in our formulas. It is currently the best preservative available that has been scientifically proven and we are constantly researching new, improved alternatives.
Do you have samples?
Unfortunately we do not offer samples at this time, but considering this for the future!
What is an elixir?
Our Bare Elixir is a combination of oils, vitamins, antioxidants and peptides. It has a high concentration of active ingredients and targets more than one concern.
How long until I see results?
Customers report seeing results from the first usage to 2-3 weeks. To see long-lasting results, make sure you are consistent with your skincare routine.
While we do make our products to target certain issues and concerns, everyone's skin is different and results may vary from person to person.
ORDERS:
What are your payment options?
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.
Do I have to pay any additional fees?
Please note any additional customs charges are the responsibility of the buyer.
What happens after I place my order?
After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details.
We aim to dispatch all orders by the very next business day from our warehouse. Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed the following Monday.
Can I cancel my order?
Please email us at [email protected] within 2 hours of placing your order so we can do our best to help. Unfortunately, requested changes will not be actioned once orders are shipped. Please note, we are not responsible for any address and order errors made by the customer.
SHIPPING AND RETURNS:
Can I track my order?
When your order ships from our fulfilment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.
Can I return or exchange my order?
If you're unhappy with your purchase or have ordered the wrong product, and wish to return it, please do so, unopened via tracked shipping within 30 days of your purchase. We will gladly refund your order if there's a mix up.
Once your return is received, we will send you an email to notify you and a refund will be processed. Return mail costs are the responsibility of the customer.
Unfortunately, we do not refund or exchange opened or used products.
How do I use my promotional/discounts offer?
The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before checking out.